CSBA Information
Contact top employees from
CSBA
Summary
CSBA is a 25-year-old customer experience insights agency. We specialise in helping our customers to design better customer experiences, through best practice and specialised CX strategy, research, q...Show more
Industries
Market Research
Headquarters Location
Employees Size
10-50 employees
Specialties
Tailored Mystery Shopping, Customer Experience Journey Mapping, Customer Service Benchmarking, Customer Service Site Review, External Quality Assurance, Customer Satisfaction Surveys, Customer Service Training, Consulting
Founded
1997
Employees Turnover 3 quarter 2025
Number of employees switched from or switched to
Total number all of employee turnover
Length of Employment
Employee tenure at CSBA shows a diverse range of experience levels:
3% have been with the company for less than 1 year9% for 1–2 years9% for 3–4 years17% for 5–7 years11% for 8–10 years51% have over 11 years of service at CSBAEx-employees positions
In Company
In New Company
Contact top employees from
CSBA
Crissy Collins
Market Researcher
Kerralie Shaw
Research Director
Helena van de Linde
Insights Manager
Lani Suwandi
Research Manager
Paul van Veenendaal
Managing Director
Narelle Warburton
General Manager - QA and Training
Tony Williams
CX Director
Bridget Keena
Research Insights Manager
Dipti Pyakurel
Market Research Interviewer
Bakri Mahmoud
Market Researcher
Nathaphol Leungsuwan
Senior Data Scientist
Kristy Horsfall
Sales & Marketing Executive
Phillip Anderson
Research Interviewer
Vivian Hoang
Senior Client Services Manager
Janine Mitchell
Associate - Trainer and Facilitator
Richard Gaze
Senior Account Manager
Kate Gorman
CX Director
Sudipta Dutt
Account Director
David Bowers
Research Operations Manager & Privacy Officer
Cristina Ainsworth
Executive Assistant to the Managing Director
Ryan Standish
Senior Consultant
Sarah Brown
Operations Supervisor
Christopher Martlew
Client Services Manager
Sam Monteath
CX Director - Finance
Kaiyuan Qian
Quality Assurance Assessor
Sophie Couch
Data Visualisation Specialist
Liam Jordan
Customer Service Representative
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FAQ
CSBA operates in the Market Research industries. More details can be found on the official website: csba.com.au.
The headquarters of CSBA are located in Melbourne, Australia.
You can contact CSBA by phone at +61396054900.
CSBA currently employs 10-50 people.
