COPC Inc.: Detailed Company Information & Corporate Profile
Summary
COPC Inc. was founded in 1996 and is headquartered in Winter Park, Florida, serving the business consultancy sector with a team of 100‑200 professionals and annual revenue ranging from $100 million to $500 million.
The firm specializes in contact center benchmarking, operational certification, outsourcing, performance improvement consulting, training, vendor management organizations, customer experience and journey mapping. Its service portfolio includes call center strategy, CX research, service journey analysis, customer satisfaction measurement, and comprehensive Call Centre solutions that enhance the end‑to‑end customer experience.
COPC Inc. operates as an independent company under the leadership of President and CEO Kyle Kennedy. The executive team features Paula Feit (Vice President, Consulting), Rick Zayas (Senior Vice President), Judi Bolden (Vice President, CX Improvement Strategist), Kathleen McNair (CEO, North America), Lezli Harrell (Senior Vice President), and others. The organization is classified under SIC codes 7380 and 8742 and serves the Orlando Metropolitan Area as indicated by its DMA code.
| COPC Inc. Website | copc.com |
| Social Links |  |
| Phone Number | 1-407-304-9032 |
| Industries | |
| COPC Inc. Headquarters Address | 941 W Morse Blvd, Winter Park, Florida, 32789 US |
| Company Size | 100-200 employees |
| Specialities & Services | Contact Center Benchmarking, Operational Certification, Outsourcing, Performance Improvement Consulting, Training, Vendor Management Organizations, Customer Experience, Customer Journey Mapping, Call Centres, Customer Satisfaction, Call Centers, Contact Centers, Service Journey, CX Research |
| SIC Code | 7380, 8742 |
| NAICS Code | 541611 Administrative Management and General Management Consulting Services, 541612 Human Resources Consulting Services, 541613 Marketing Consulting Services, 541614 Process, Physical Distribution, and Logistics Consulting Services, 561312 Executive Search Services |
| DMA Code | Orlando Metropolitan Area |
| Founded | 1996 |
| Estimated Annual Revenue | $100M - 500M |
| Operating Status | Independent Company |
| Updated: | 2026-09-19 |
Competitors
Name | Founded | Type | Employees |
|---|---|---|---|
| 2013 | Privately Held | 25 - 100 | |
| 2003 | Privately Held | 1 - 25 | |
| 1996 | Privately Held | 100 - 250 | |
| 2009 | Privately Held | 100 - 250 |
Estimated Website Traffic
The chart shows a decline in traffic to the copc.com website. In August, traffic decreased to 16778, compared to 19229 in the previous month. The highest traffic in 2026 was recorded in May, reaching 42395 visits.
Workforce Turnover
Number of employees switched from or switched to
Departmental sample breakdown
Length of Employment
COPC Inc.'s workforce includes employees across a wide range of tenure levels.
8% have been with the company for 1 to 2 years12% have been with the company for 3 to 4 years12% have been with the company for 5 to 7 years8% have been with the company for 8 to 10 years62% have been with the company for more than 11 years
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COPC Inc. Corporate Information: FAQ
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