AnswerFirst Communications, Inc.: Detailed Company Information & Corporate Profile
Summary
AnswerFirst Communications, Inc. was founded in 1998 and is headquartered in the Tampa Bay Area of Florida. With a staff size of 100‑200 employees and annual revenue between $50 million and $100 million, the company specializes in telecom‑based customer service solutions, including answering services, inbound contact centers, virtual receptionists, live transfer, message taking, dispatching, and outsourced call center support for businesses seeking professional customer care.
The firm’s leadership team features Matt Herron as CEO & President; vice president of Customer Service Jong De; key coordinators such as Michael Stroud (IT Development), Michelle Gamboa (White Glove Department), Steve Jurbala (Account Scripting); and specialists across IT, cybersecurity, staffing, programming, and administrative roles. Together they provide a full spectrum of customer service professionals and technology solutions to meet diverse client needs.
| AnswerFirst Communications, Inc. Website | answerfirst.com |
| Social Links |    |
| Phone Number | 813-882-5310 |
| Industries | |
| AnswerFirst Communications, Inc. Headquarters Address | 1602 North 21st Street, Tampa, FL, 33605 US |
| Company Size | 100-200 employees |
| Specialities & Services | Customer Service Solutions, Answering Service, Inbound Contact Center, Call Center, Customer Service, Outsourced Customer Service, Dispatching, Virtual Receptionist, Live Transfer, Message Taking, Live Answering Service, Customer Service Professionals |
| SIC Code | 7380 |
| DMA Code | Tampa Bay Area |
| Founded | 1998 |
| Estimated Annual Revenue | $50M - 100M |
| Operating Status | Independent Company |
| Updated: | 2026-09-14 |
Competitors
Name | Founded | Type | Employees |
|---|---|---|---|
| 1982 | Privately Held | 25 - 100 | |
| 1994 | Privately Held | 250 - 500 | |
| 1985 | Public Company | 25 - 100 | |
| - | Privately Held | 25 - 100 |
Estimated Website Traffic
The chart shows a decline in traffic to the answerfirst.com website. In September, traffic decreased to 2509, compared to 2511 in the previous month. The highest traffic in 2026 was recorded in March, reaching 5630 visits.
Workforce Turnover
Length of Employment
AnswerFirst Communications, Inc.'s workforce includes employees across a wide range of tenure levels.
11% have been with the company for 1 to 2 years11% have been with the company for 3 to 4 years33% have been with the company for 5 to 7 years17% have been with the company for 8 to 10 years28% have been with the company for more than 11 years
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AnswerFirst Communications, Inc. Corporate Information: FAQ
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