AFFINA: Detailed Company Information & Corporate Profile
Summary
AFFINA, founded in 1973 by Phu Nguyen Thi Trong and headquartered in Peoria, IL, is an outsourcing firm that supports businesses across North America with a workforce of 1,000‑5,000 employees and annual revenue between $50 million and $100 million.
The company delivers comprehensive solutions in customer care, inbound sales & order taking, analytics & market research, literature & product fulfillment, and back‑office processing, helping clients streamline operations and improve customer engagement.
AFFINA’s leadership team includes Tony Cerce as Vice President of Business Development & Strategy, Thong Pham heading Growth & Marketing, Co‑Founder Michael Cusano serving as Chief Partnership Officer, along with other specialists such as Matthew Baker (Chief Technology Officer) and Kim Phung (Client Services), driving innovation and client success.
| AFFINA Website | affina.com |
| Industries | |
| AFFINA Headquarters Address | 2001 Ruppman Plaza, Peoria, IL, 61614 US |
| Company Size | 1000-5000 employees |
| Specialities & Services | Customer Care, Inbound Sales & Order Taking, Analytics & Market Research, Literature & Product Fulfillment, Back Office Processing |
| Founded | 1973 |
| Estimated Annual Revenue | $50M - 100M |
| Updated: | 2026-10-05 |
Workforce Turnover
Number of employees switched from or switched to
Length of Employment
AFFINA's workforce includes employees across a wide range of tenure levels.
2% have been with the company for less than 1 year6% have been with the company for 1 to 2 years6% have been with the company for 3 to 4 years2% have been with the company for 8 to 10 years84% have been with the company for more than 11 years
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AFFINA Corporate Information: FAQ
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