Advanced Customer Services: Detailed Company Information & Corporate Profile
Summary
Advanced Customer Services was founded in 1982 and operates out of Troy, Michigan within the Detroit Metropolitan Area. With a staff of 100–200 employees, the independent company generates annual revenue between $10 million and $50 million.
The firm specializes in promotion‑centric customer engagement solutions, providing contact center and call center operations as well as warranty programs and warranty customer service. It also handles appointment setting, sales of extended service plans, and comprehensive customer support services.
Leadership includes Samantha Torok (Customer Service Representative), Sean Hennagir (Director of Operations), Carol Silver (Talent Acquisition Manager of Cultural & Professional Development), James Kavanaugh (Sales Manager), Daniel Gelhar (Call Center Operations Director) and others who guide the organization’s operations, talent development, sales, and customer service functions.
| Advanced Customer Services Website | acscontact.com |
| Social Links |   |
| Phone Number | 888-928-1988 |
| Industries | |
| Advanced Customer Services Headquarters Address | 150 Kirts Blvd., Troy, Michigan, 48084 US |
| Company Size | 100-200 employees |
| Specialities & Services | contact center, call center, warranty programs, warranty customer service, appointment setting, extended service plan sales, customer service support |
| DMA Code | Detroit Metropolitan Area |
| Founded | 1982 |
| Estimated Annual Revenue | $10M - 50M |
| Operating Status | Independent Company |
| Updated: | 2026-09-22 |
Workforce Turnover
Length of Employment
Advanced Customer Services's workforce includes employees across a wide range of tenure levels.
6% have been with the company for 1 to 2 years13% have been with the company for 3 to 4 years13% have been with the company for 5 to 7 years13% have been with the company for 8 to 10 years56% have been with the company for more than 11 years
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Advanced Customer Services Corporate Information: FAQ
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