Second Level Support Engineer (Yola)

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  • Location
    Kiev, Kyiv City, Ukraine
  • Category
  • Employment type
    Full time


  • JavaScript
  • HTML
  • CSS3
  • Linux
  • SQL
  • Python
  • QA testing


Yola is looking for a Second Level Support Engineer. You will provide technical support to Yola’s community support team as they support our customers and partners.

Yola is easy-to-use website builder and secure hosting services, Yola's solution offers ecommerce, social-networking, mobile and marketing capabilities. Yola has more than ten million users and is available in sixteen different languages.


You should definitely have:


  • experience with multiple programming languages;
  • experience in debugging across application boundaries;
  • exceptional debugging skills - specifically the ability to debug issues that span;
  • multiple server or occur within the browser;
  • an understanding of internet protocols;
  • experience with SQL;
  • working experience with Linux;
  • an ability to innovate simply in the face of complexity.


It would be useful if you had:


  • web development experience;
  • full stack development experience;
  • experience with test-driven development.


Your responsibilities might include (but also probably will not be limited to):


  • working through bug reports, identifying causes and documenting your findings;
  • reviewing and writing documentation for users;
  • reviewing canned responses to be used by community support and chat bots;
  • participating in Slack channels to provide technical input to community support;
  • describing production issues in a way that makes them actionable by software engineers.


Company offers:


  • friendly working environment in international professional team;
  • challenging tasks;
  • 24-day paid vacation, paid sick leave;
  • compensation of foreign language courses and sport sections;
  • corporate events and team-building;
  • comfortable office with (restroom, coffee, treats).

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