Timico

Customer Service Advisor (Timico)

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About

  • Location
    Newark on Trent, United Kingdom
  • Category
    Middle
  • Employment type
    Full time

Skills

  • Customer Relations
  • Account Management

Description

Job Summary

As a dedicated customer service professional, with proven previous experience in a similar role; ideally with a telecommunication or IT industry background, you will be responsible for delivering a first class service to our Business customers.

You will be an outstanding communicator with the ability to build lasting relationships with our customers. In this fast paced environment it is key that you are confident to make informed decisions; ensuring you can quickly and efficiently identify and resolve queries.

This role would ideally suit someone who isn’t afraid of technology and who has a passion for delivering excellent customer service.

Duties and responsibilities:

Providing telephone, email and online assistance to customers to resolve a variety of queries (to include billing/invoicing, product and initial technical help)

Deliver exceptional results, first time, every time in a fast-paced environment

Timely updating of customer details and customer statuses on the system

Cancellation of services using our supplier systems ensuring accuracy at all times

Liaising with customers, both internal and external, and suppliers at all levels with progress updates

Processing of simple orders

Participating in development projects to ensure continual improvement in customer satisfaction

Being responsible for feeding back improvement in our online content

Ideal candidate:

Skills / Competencies & Personal attributes

Essential attributes

In addition to the above job summary:

Quick Learner

Ability to handle complex/challenging customer interactions

Ability to build good internal and external relationships

Strong organisational & planning skills to manage workload

Prepared to adapt and learn new skills

Team player

Takes pride in their work

Desirable attributes

In addition to the job summary description:

Ability to make decisions and use initiative

Approachable

Open to self-development

To be flexible towards the needs of the business with a can do attitude

Commercial awareness

An interest in telecommunications or technology

Minimum qualifications and relevant experience:

Qualifications/ Education

Essential attributes

GCSE grade C or above in English & Maths

Desirable attributes

NVQ level 3 in Customer Service

Customer Service skills in house training course

Experience/ knowledge

Essential attributes

Proven experience in working in a customer service environment

Proven experience with multiple support systems

Conversant with Microsoft Office packages, especially Excel and Outlook

Desirable attributes

Working in a call centre environment (or similar)

Complaint / Escalation management

Industry Knowledge (Mobile, Unified Communications, Connectivity, Cloud & hosting)

Offered benefits

  • Market-based remuneration
  • International team plus business trips to Netherlands
  • Private healthcare insurance
  • 20-day paid vacation, paid sick leave + additional to 3 paid days annually without sick list & 3 paid days annually for family circumstances
  • Compensation of swimming pool and other sport activities
  • Corporate events and others.

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