SafetyCulture

French Support Analyst (SafetyCulture)

Share on

About

  • Location
    Manchester, United Kingdom
  • Category
    Middle
  • Employment type
    Full time

Description

Support Analyst
Manchester

At SafetyCulture, we have created a SaaS solution that empowers teams and individuals across the globe achieve safer, higher quality and more efficient workplaces. We are tackling a seriously big problem and having the best time doing it.

Today we are a team of 300 mission obsessed people, using data points to collect insights that help solve crucial customer problems. We are excited about the scale-up phase we are entering as we take a deeper dive into the realms of IoT and machine learning, we believe this will be the catalyst that enables us to achieve our goal of putting safety and quality in the hands of millions of people.

 We are proud of many things here at SafetyCulture. We are proud of our $440 million valuation, our 5x growth over 15 months, and our offices in Townsville, Sydney,  Manchester, Kansas City and Manila. Most importantly we are proud to be part of such an important mission and opportunity to positively impact the world.

 Find out more about SafetyCulture today.

The Role

Our Customer Support team delivers an exceptional customer experience and is continuously striving to set the bar higher and higher every day. Our Support Analysts live and breath our “Think Customer” value every day. They combine their incredible people skills with technology expertise and the result is a a market leading customer experience.

 

 

The Role

Responding to our customers’ concerns across chat, email, and calls based on the SLA set or even faster!
Always striving to educate our customers about the company, our product and our products’ features.
Using data analysis to evaluate the customer problem, helping you to find an accurate and long-term solution.
Walking your customers through tricky installation processes and troubleshooting.
Looking for alternative solutions that will allow you prioritise. Bring ideas on how to help your customers achieve the same outcome just without you.
Create and send technical documentation to customers and within the technology platforms that the company uses. Notes provided in all the systems should be complete, accurate and follows the quality framework.
Knowing the escalation cases (based on guidelines for escalation) that should be reassigned to the Level 2 Analysts.
Research required information using SafetyCulture prescribed and approved resources.
Confidence in your decision to close customer cases, knowing that you came to a solution both yourself and the customer is excited about.
Why SafetyCulture

We’re operating at a scale few other companies are, and you’ll be doing challenging work that impacts millions every day and helps to move the world forward
We have money in the bank and plentiful investors knocking on our doors
We have HUGE ambitions. We aren’t scared to aim for tens of millions of users by 2025 Disrupting the insurance industry is a key part of us achieving this ambition
We operate within a largely untapped market with endless possibilities and we are a part of a new, exciting wave of insurtech companies that focus on risk mitigation
We know a thing or two about making our employees happy, and we go the extra mile connecting our people to our mission
We’re offering incredibly attractive share options schemes, bonus schemes and international travel (including Australia)
Open office, casual dress, pet-friendly
Solid on-boarding program, regular training and additional programs for continuous development

Success Apply

Attach file to your profile:
Test task
Add test task
Resume
Attach resume

Thank you!

Your files were successfully sent

Oops!

An error occurred while sending your files