Multinational

Sr. Customer Operations Manager (Multinational)

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About

  • Location
    Manaus, Brazil
  • Category
    Senior
  • Employment type
    Full time

Description

Our Client is a global US technology industry with a plant in Manaus. Their corporate culture values people, orientation for results and they are in a very unique moment of growth. High energy, manufacturing, customer relationship, engineering and quality experience are vital for this exciting position.


The purpose of the job is to provide senior-level operations customer contact, support critical and high impact program launch issues and to improve customer relationships through the resolution of critical program issues and challenges on high impact programs. The Sr. Customer Operations Manager will report directly to the global director of manufacturing abroad to deliver a fast-paced growth over the next years. 


It is important for us at Ventura Tec to present opportunities in great places to work with long term career plans. The opportunity is for a direct permanent contract with our client. Have a look at the details below and schedule an initial confidential conversation!


Profile

You will be the focal point between external customers' requirements and internal manufacturing operations guidance. You must have program management experience in the automotive/electronics industry. You must have experience with Program Launch. If a client has a complaint about quality you will instruct internal manufacturing and quality teams to solve and cope with client standards. 


You must have the following experiences

Results and problem-solving orientation

Great communication skills

Long term growth thinking as the operation will increase its size fastly over the next years.

Experience in managing complex and high impact programs

Seniority in the automotive and electronics industry

Manufacturing in the automotive industry.

Customer relationship management. 

Reporting directly to Leaders internationally

Collaboration with clients audits of our quality/manufacturing standards

Availability to travel all over Brazil visiting clients plants


Language

Advanced English communication skills. Written and spoken global collaboration.


Education

Bachelor Engineering Degree and MBA.


You will not

Develop and/or launch new products

Manage a team or have collaborators reporting to you directly. However, you will work with and lead cross functional teams


Key Job Responsibilities

Identify and drive reporting and resolution of issues and risks on high impacts programs

Facilitate and lead Customer-specific meetings when held in the plant or have Operations focus points

Lead early stage Industrialization workshops on OPS high impact programs prior to equipment acquisition

End to End accountability & engagement responsibility of the customer Launch representatives in High Impact or Critical programs – acting as senior-level ‘Single point Of Contact’ for Ops and Supply Chain groups

Identify and drive reporting and resolution of issues and risks on high impacts programs

Coach and develop Operational teams in forwarding model protocols and LRR event robustness

Report industrialization progress/roadblocks to Ops and Program Leadership team


Key Performance Indicators

Issue escalation & resolution support

Individual Projects investment targets

Capacity installation plans and follow-up

Key customers feedback and effectiveness on customer escalations


Opportunity

Living or being able to relocate to Manaus is essential.

Permanent CLT Contract with multinational benefits


Got Interested? Get in contact with the Headhunter Breno Cordeiro and schedule a call via phone/Whatsapp (+55 11 94343-7501) or e-mail (breno.cordeiro@venturatec.com)

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