Meed

User Support Specialist (Meed)

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About

  • Location
    Kiev, Kyiv City, Ukraine
  • Category
    Junior
    Middle

Description

Meed is looking for a User Support Specialist who will be an integral part of the marketing team, working to support its global user base.

Meed Mobile is a progressive, creative, fast-growing mobile ad-tech company. Its a small, young team of talented people building and publishing mobile rewards apps and games for the users.

 

Perfect candidate has:

  • fluent English (both oral and written);
  • strong communication and interpersonal skills;
  • strong problem solving, analytical, time management, and follow-through skills;
  • strong work ethic and ability to complete repetitive tasks;
  • creative thinker with ability to bring new ideas to projects and processes;
  • to be proficient in Microsoft Word, Excel;
  • ability to work independently and collaborate with the team to solve various issues.
     

Would be a plus:

  • experience in a customer service industry;
  • working experience with ZenDesk.
     

What are your future responsibilities:

  • respond support tickets from the user base across multiple apps to answer questions and solve user problems;
  • escalate tickets as needed to the appropriate member on the Meed team;
  • write and manage content on the Meed support portal, including FAQs and support forms;
  • develop and manage auto-responses to common user requests;
  • identify trends in support requests and alert members of the Meed team to common or new issues;
  • perform regular reporting duties.
     

Company offers:

  • competitive salary (linked to USD);
  • paid vacations and sick leaves;
  • medical insurance;
  • coverage of English language courses and sport gym expenses;
  • cozy office in the heart of Kyiv with an amazing team and gaming zone;
  • interesting tasks and participation in corporate trainings and seminars.
     

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