Main responsibilities include, research and respond to customer inquiries; Review and update customer records on computerized database; Resolve problems and refer to responsible parties; Perform due diligence on customer inquiries through oral communication.
Working hours: Monday - Friday 8:00am - 5:00pm
-High School degree or equivalent training or experience in a business related field, or a minimum of 6 months related work experience is required. Customer Service experience preferred.
-Ability to review record and organize written data from a variety of sources.
-Excellent oral, written and interpersonal communication skills, and the capacity to multi-task in a structured work environment, are required.
-Ability to handle confidential and proprietary information is critical.
-Proficiency with computers is necessary to learn proprietary systems.
-Knowledge of Microsoft Outlook and keyboard shortcuts is desired.
-Type a minimum of 25 WPM.