Fetch Cerberus

(Senior) Account Manager (Fetch Cerberus )

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About

  • Location
    London, United Kingdom
  • Salary ($ per year)
    80000
  • Category
    Senior
  • Employment type
    Full time

Skills

  • Account Management
  • Video
  • Enterprise Software
  • IPTV
  • streaming video
  • DTV, STB, VOD, ETV

Description

Fetch Cerberus is the exclusive recruitment partner for this vacancy. 

(Senior) Account Manager

Location: Central London

 

Reporting to the VP of Sales, EMEA, the Account Manager’s objective is to nurture and grow accounts, while ensuring that customers make the most out of our services and platform. By delivering a consistently high standard of service to existing customers, through proactive management and a thorough understanding of their goals and requirements, the account is not only successfully retained, but also actively expanded. 

 

 

Responsibilities:

 

·         Own, maintain and develop the relationship with a high number (30+) of customers across different industries

·         Understand our customers’ business and key drivers, issues and concerns, in order to understand where and how the product can add value within their organization

·         Manage the full life-cycle of the customer journey, from onboarding, to adoption, to retention, to expansion

·         Train customers on how to use the application and get maximum use out of it

·         Lead implementation and configuration of the product

·         Manage platform customization projects to meet exact requirements of our clients

·         Maintain 1st class customer satisfaction by engaging in proactive communication

·         Identify and develop areas for growth within existing customers, and expand and upsell to meet targets

·         Acting as a trusted advisor, to drive engagement, generate content creation, knowledge share, best practice and develop new use cases to better and further the customer lifecycle

 

Required Skills:

 

·         Minimum of 5 years’ enterprise customer ownership

·         Knowledge and strong understanding of cloud-based services, SaaS and business software

·         Knowledge of content management systems

·         Knowledge of video streaming

·         Proven ability to enable customers to execute on their strategies and vision

·         Logical and practical with a strong set of prioritization and time management skills

·         Good organizational and project management skills

·         High level of attention to detail

·         Excellent written and verbal communication

·         Excellent interpersonal skills, to work with a varied range of colleagues and clients

·         Ability to build effective relationships internally with all teams in order to ensure quality delivery on time  

·         Sound common sense with an ability to hear and understand client needs, and offer solutions to expand business

 

 

 

 

 

Offered benefits

 

All the great benefits you’d expect, plus a little more…

 

·         25 days’ holiday, plus two more, including your birthday off and an extra day to spend with your family

·         Workplace Pension, 3% employer contributions

·         Private Medical Insurance – We currently offer Vitality (think discounted Apple Watch, great discounts, free weekly Starbucks and cinema tickets) plus a health cash plan to subsidies your annual dental, optical and prescription costs

·         Life Insurance for peace of mind

·         Great hardware - if you’re an Apple fanatic or passionate about Windows, we've got the hardware that you’re comfortable using, stacked with as many screens as you can fit on your desk

·         Topped up - with an abundance of fresh fruit, healthy snacks and great coffee delivered weekly

·         Work worth great people - the London office is nestled between Old Street and Farringdon and is home to a talented group of engineers and a seasoned sales team. Our office is fun, friendly and encourages collaboration and innovation across all departments

 

Please contact Arnaud@FetchCerberus.com for more information

Unfortunately, neither relocation or visa sponsorship is offered in relation to this vacancy. 

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