Director of Engineering Services
The Director of Engineering Services will grow the business, improve
profitability, deepen customer and employee relationships, and help the company
deliver quality services. Essential duties and job responsibilities include the
Plan, organize, direct and control a highly competent team of engineers,
project managers, estimators, and applications engineers to fully meet the
objectives of the company.
Establish personal contacts with key customers and suppliers to: a) make
sure the Engineering Services Department (i.e. Turnkey Department)
meets customer expectations, and b) identify opportunities for improved
and/or additional services.
Develop and oversee methods to a) identify and evaluate customer
requirements, and b) prepare proposals for engineered systems (i.e.
turnkeys) which will best satisfy customer expectations.
Develop and oversee methods that effectively measure the company’s
responsiveness to customer inquiries, requests for time studies, and
requests for turnkey proposals.
When required, assist sales engineers in presenting, recommending and
attaining purchase orders for machines, turnkey services, tooling, and
accessories that meet or exceed customer expectations.
Develop and maintain methods to assure turnkey system projects are
completed timely, profitably, and to the customer’s specifications.
Develop and maintain methods to assure that turnkey job costs are
Develop and manage an annual business plan and operating budget for
the Turnkey Department, including establishing specific objectives.
Maintain customer goodwill by the courteous, fair, and honest resolution of
Keep executive management informed of significant changes in products,
services, and personnel that could impact the company’s reputation,
growth and/or profits.
Provide strong leadership to foster a culture that promotes hard work,
achievement of individual goals, high performance, and professional
Participate as a key member of the company's management team.
Work with the rest of the management team to plan business objectives,
develop organizational policies, coordinate functions and operations
between departments, and establish responsibilities and procedures for
Together with the rest of the management team, review reports and
financial statements to determine progress and status in attaining
company objectives and revise objectives and plans in accordance with
Together with the rest of the management team, plan, develop and
implement policies designed to improve the company’s image and
relations with customers, employees, principals (i.e. builders), and other
Work with the management team to direct and coordinate promotion of
represented products and services, develop new markets, increase
market share, improve margin and profitability, and obtain competitive
position in the industry.
Together with the other members of the management team, responsible
for maintaining and enhancing communication and development of
principal (i.e. builder) relationships.
Work with the other members of the management team to assure that the
company’s culture is one that fosters excellence in all employees.
Has responsibility for all engineering (turnkey) and applications personnel.
Directly supervises the Turnkey Manager
•A four-year engineering degree is preferred but not required.
•Significant and varied knowledge/experience in manufacturing, including
•significant experience with CNC milling, turning and grinding applications.
•Proven track record of effectively managing others.
•Excellent verbal and written communications skills.