Chuck and Don's

Dog Groomer - Mahtomedi, MN (Chuck and Don's)

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About

  • Location
    Mahtomedi, MN, United States
  • Employment type
    Full time

Description

Chuck & Don's mission is to enrich the lives of pets by providing the best products, service, and education for its customers. Chuck & Don's advocates responsible pet ownership and commits to meaningful corporate citizenship that makes a positive difference in the communities in which it operates.

Chuck and Don's is a destination pet supply store with excellent customer service and a wide selection of products. We offer a FUN work environment, flexible hours, competitive wages, pet feeder program, merchandise discounts, and other benefits.

Chuck & Don's offer more than just a job; we offer career paths by helping our team members develop skills and achieve their professional goals. We promote career success through teaching management members core business operations while continuing to increase their leadership skills with coaching, development and mentor programs.
We make pets happy!

 

The Groomer works under the direction of the Store Manager and/or Assistant Manager and performs grooming services including: brushing, bathing, nail trimming, ear cleaning, expressing anal glands, tooth brushing, and conditioning of animals. Groomers must follow and comply with all company policies, procedures and standards. Responsibilities include solid customer service skills and the ability to verbally communicate effectively with each customer. Groomers are responsible for keeping a clean and well maintained facility to work in. 

Essential Duties and Responsibilities include the following:

  • Demonstrate outstanding customer service and follow all customer service standards
  • Answer incoming calls and schedule appointments
  • Maintain detailed records of services performed on each animal
  • Assist in meeting grooming salon cleanliness guidelines, including mopping, sweeping, vacuuming and laundry throughout the day
  • Place monthly supply orders and stay within provided budget
  • Ensure the safety and security of pets
  • Follow all established policies and procedures. Demonstrate knowledge and understanding with the ability to reference them from appropriate materials. (Ex: safety rules, operating and maintenance instructions, procedure manuals and the team member handbook)
  • Assist in generating grooming business
  • Utilize 123 Pet for maintaining the clientele base
  • Recommend additional service and/or recommend products that would complement the services received until the next appointment.
  • Watch for and recognize security risks and thefts. Know how to prevent or handle these situations.
  • Listen to customer complaints. Resolve and remedy the situation as quick as possible. Get direct Manager or District Manager involved as necessary.
    Utilize and consistently increase product knowledge to satisfactorily answer customer questions
  • Ability to lift 50 pounds repeatedly and on a regular basis

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