Big A Tech Search

Help Desk Manager (Big A Tech Search)

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About

  • Location
    Portland, OR, United States
  • Category
    Senior
  • Employment type
    Full time

Description

Responsibilities:

·         Provide strong leadership and management skills for all teams; including training, support, and evaluations.

·         Be accountable for the Desk Top and Help Desk support tickets and requests.

·         Establish and maintain staffing needs to ensure quality service, at all times.

·         When needed, be available to provide hands-on Tier 1 and 2 Help Desk and Desktop support.

·         Act on unresolved, escalated issues.

·         Actively participate in change advisory meetings.

·         Monitor the coordination of equipment repairs for hardware and any fixes provided, while complying with all licensing agreements.

·         Provide asset management reports on installed systems and software.

·         Create plans for providing new and/or improvements for existing service systems and solutions.

Requirements:

·         Must be a U.S. citizen or have a Green Card to be eligible.

·         Degree in Computer Science, Engineering, or equivalent work experience in the field.

·         5 years of work experience in the field that includes Lead Help Desk and Desktop Support.

·          Attendance in continuing education classes to strengthen skills and knowledge.

·         Knowledgeable in desktop technologies used on a corporate level, such as Microsoft Operating Systems, Azure, 0ffice 365 support, Active Directory, Jira, Mobile Device Management, security, etc.

·         Strong skills working with CommVault, SANS, vSphere, VMWare, Endpoint protection, backups and restoration.

·         Past success managing global AD in Azure for multiple business components and locations.

·         Solid analytical and troubleshooting skills.

·         Understanding of mobile device management and the security of company data.

·         Excellent problem-solving skills, strong communication, ability to resolve issues in a fair and timely manner.

 

Kw:  helpdesk, desktop support, Microsoft operating systems azure, office 365 support, active directory, jira, mobile management, security, commvault, sans, vsphere, vmware,

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