Big A Tech Search

Help Desk Lead (Big A Tech Search)

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About

  • Location
    Portland, OR, United States
  • Category
    Middle
  • Employment type
    Full time

Description

Responsibilities:

·         Recruit, train, and supervise the performance level of the technical support team.

·         Maintain high level of standards and quality of work.

·         Provide direction for uninterrupted flow of day to day technical operations.

·         Create the schedule for ticket processing and timely resolutions.

·         Communicate with clients for maximum levels of satisfaction from initial contact to the resolution of issues.

·         Lead meetings to provide updates for the status of client projects.

·         Develop and provide solutions needed for technical challenges.

·         Project management to establish the needs for project plans, budgets and schedules.

Requirements:

·         Must be a U.S. citizen or have a Green Card.

·         Bachelor’s Degree in IT or a related field.

·         2+ years as Lead or Manager of team.

·         Project management skills.

·         Proficiency in professional services automation tools. (Autotask, ConnectWise, Labtech or Kaseya).

·         Solid skills working in a small to mid-sized IT solutions business.

·         Broad overview knowledge of Systems Administration and Network administration duties.

·         Knowledge of network monitoring tools and remote management software.

 

Kw: help desk, msp, systems admin, network admin, lead, managed services, it solutions, ticketing systems, project management, automation tools, autotask, connectwise, labtech, Kaseya, it support, technical operations

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