Aurora Technologies

Customer support manager (ENG) (Aurora Technologies)

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  • Location
    Kiev, Kyiv City, Ukraine
  • Category
  • Employment type
    Full time


  • Teamwork
  • Communication Skills
  • Problem Solving
  • Customer Satisfaction
  • Computer Hardware
  • Motivation
  • Adaptability
  • Hard working
  • Integrity
  • Accepting Responsibility
  • Client Assistance


Ukrainian IT company operating in the western market, due to the launch of new projects is looking for Customer support manager.


Job responsibilities:

  • Interaction with new clients, advising on the order procedures, assistance with the website interface through emails, live chats and phone;
  • Providing support for existing clients: resolving product or service problems by clarifying the customer's complaint. Determining the cause of the problem: selecting and explaining the best solution to solve the problem;
  • Expediting correction or adjustment; following up to ensure resolution; following on the process of the order;
  • Answer a high volume of calls, emails and instant chat messages from customers and maintain a rapid response rate according to agreed standards.

Required skills & knowledge:

  • Excellent communication skills;
  • Fluent written and spoken English (Intermediate-Advanced);
  • Ability to work night shifts;
  • Experience working with native English speakers is a plus;
  • Speaking second foreign language (Fra/Esp/Ita) is appreciated;
  • Sales experience is a plus;
  • Self-motivated;
  • Display of initiative;
  • Out of the box thinking;
  • Stress resistance person;
  • Attention to details;
  • Ability to do multi-tasks;
  • Responsible.


We offer:

  • Vacation 24 calendar days;
  • Benefits package (relax room, the compensation cost of dinners, etc.);
  • Tea, coffee, corporate parties;
  • Friendly environment;
  • Career perspectives;
  • Office near Maidan Nezalezhnosti.


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